Refund policy

Returns and Exchanges

Each Wayfinder Workshop product is made to order. Because of this, we do not accept returns or exchanges for change of mind, ordering the wrong item, or personal preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@shopwayfinderworkshop.com within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once the issue is verified, we will provide either a replacement at no additional cost or a refund to your original payment method. You will not need to return a damaged or defective item unless we specifically request it.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. Because orders are submitted for production automatically, we cannot guarantee cancellations or changes after an order has entered production.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

Questions

For any order or refund questions, contact support@shopwayfinderworkshop.com.